Key Metric
-54%Support Ticket Reduction
ClientPayVantage (FinTech Scaleup)
Timeline3 Months (2025)
The Challenge
PayVantage was overwhelmed by low-complexity support requests (e.g. balance checks, statement issues) that clogged customer service queues and inflated operational costs.
Our Approach
We engineered a secure Retrieval-Augmented Generation (RAG) assistant integrated directly into their core databases. We implemented strict prompt engineering sanitization layers and bias-detection filters.
The Solution
An autonomous agentic agent using an open-source model fine-tuned on custom support documents, running inside safe server containers with 24/7 uptime monitoring.
Key Outcomes & Results
54% automated resolution of low-complexity tickets within 30 days.
Average ticket wait time reduced from 2.5 hours to under 2 seconds.
100% data residency compliance with GDPR and Indian DPDP guidelines.